Privacy policy

Effective Date: 18 November 2024

At Elevate Creative PTE LTD, we are committed to protecting your privacy and personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website www.elevate-creative.co (the "Site") and use our services. This policy applies to all users globally.

By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of the Site.

1. Information We Collect

We collect the following types of personal information:

1.1 Personal Information

  • Name

  • Email Address

  • Phone Number

  • Company Name (if applicable)

  • Billing Information (for paid services)

  • Other information you provide to us through forms, surveys, or communication with us.

1.2 Automatically Collected Data

We may automatically collect certain data when you visit our Site, including:

  • IP Address

  • Browser type and version

  • Device type and operating system

  • Referring website or source

  • Pages visited, duration of visit, and interactions on our Site

This information is collected using cookies and similar tracking technologies.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To provide and improve our services

  • To respond to inquiries

  • To process transactions

  • To personalize your experience

  • To send marketing communications (with your consent)

  • To comply with legal obligations (e.g., fraud prevention, legal claims, regulatory requirements)

3. Sharing Your Information

We do not sell, rent, or trade your personal data. We may share your personal information with the following parties:

  • Service providers: Third-party vendors that help us operate our Site, process payments, or manage communication (e.g., email marketing platforms, payment processors).

  • Legal requirements: We may disclose your personal data to comply with applicable laws, regulations, or legal processes.

  • Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

5.1 Right to Access, Correction, and Deletion

  • You can request access to, correction of, or deletion of your personal data. We will respond to your requests in accordance with applicable law.

5.2 Right to Withdraw Consent (Where Applicable)

  • You may withdraw your consent for us to collect or process your personal data at any time, subject to legal restrictions. This may impact the services we can provide to you.

5.3 Right to Object to Processing

  • You have the right to object to our processing of your data for marketing or other purposes, based on legitimate interests.

5.4 Right to Data Portability

  • You may request a copy of your personal data in a structured, commonly used, and machine-readable format.

5.5 Right to Opt-out of Marketing Communications

  • You can opt out of receiving marketing communications by using the unsubscribe feature in the emails we send, or by contacting us directly.

For EU, Singapore, US, and Australian residents, you can exercise these rights by contacting us at contact@elevate-creative.co.

6. Data Security

We implement a variety of security measures to protect your personal data, including encryption, firewalls, and secure servers. However, please note that no method of transmission over the internet or method of electronic storage is completely secure.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Site. These cookies help us analyze website traffic, customize your experience, and provide features like remembering your preferences.

  • Essential Cookies: Necessary for website functionality.

  • Analytical Cookies: Help us understand website traffic and usage patterns.

  • Marketing Cookies: Used for advertising and personalization.

You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect the functionality of the Site.

For more information, please review our Cookies Policy.

8. International Data Transfers

We may transfer your personal data to servers located outside your country, including in jurisdictions that may not provide the same level of data protection as your home country. This includes transfers to countries such as the United States.

In compliance with GDPR, PDPA, and other international regulations, we take appropriate measures to safeguard your data when transferring it internationally. This includes the use of standard contractual clauses or other lawful transfer mechanisms.

9. Specific Regional Requirements

9.1 European Union (GDPR)

  • Consent: We will obtain your explicit consent before collecting sensitive personal data or using your data for marketing purposes.

  • Data Protection Officer: For GDPR-related inquiries, you can contact us at contact@elevate-creative.co.

  • Data Subject Access Requests: Under the General Data Protection Regulation (GDPR), you have the right to access, correct, delete, or request a transfer of your personal data.

  • Right to Lodge a Complaint: If you believe your data protection rights have been violated, you can lodge a complaint with the relevant data protection authority in your country.

9.2 Singapore (PDPA)

  • Consent: We obtain your consent to collect, use, and disclose your personal data.

  • Access and Correction Rights: You have the right to request access to and correction of your personal data under the Personal Data Protection Act (PDPA).

  • Withdrawal of Consent: You may withdraw your consent to the collection, use, or disclosure of your personal data at any time.

  • Data Transfer: We may transfer your data outside Singapore, and we will ensure that it is adequately protected.

9.3 United States (CCPA/CPRA)

  • California Residents: If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

  • Right to Opt-Out: You have the right to opt out of the sale of your personal data (if applicable).

  • Right to Access: You may request a copy of the personal data we have about you and ask that we delete it.

  • Non-Discrimination: We will not discriminate against you for exercising your rights under the CCPA.

9.4 Australia (Privacy Act)

  • Australian Privacy Principles (APPs): We adhere to the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth), which govern the collection, use, and disclosure of personal information in Australia.

  • Opt-Out of Direct Marketing: You can opt-out of direct marketing communications at any time.

  • Access and Correction: You may request access to or correction of your personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page and update the "Effective Date" at the top of the page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, or if you would like to exercise any of your rights under applicable data protection laws, please contact us at:

  • Email: contact@elevate-creative.co

  • Mailing Address: 160 Robinson Rd, #14-04 SBF Center, Singapore 068914